Cognizant has announced its Off Campus Drive 2026 for the Digital Workplace Practice (Service Desk) role. This recruitment drive is a great opportunity for fresh graduates from the 2025 and 2026 batches who are looking to begin their careers in the IT industry. Candidates from any 3-year undergraduate degree program can apply for this position.
Interested candidates can complete their online registration before the application deadline.
About Cognizant
Cognizant is one of the world’s leading professional services companies, helping organizations transform their business, operations, and technology for the digital age. Headquartered in the United States, Cognizant serves clients across multiple industries and maintains a strong presence in India.
The company’s Digital Workplace Practice focuses on delivering modern workplace solutions, cloud-based technologies, AI-driven support services, and seamless collaboration experiences for global enterprises.
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Cognizant Off Campus Drive 2026 Overview
| Particulars | Details |
|---|---|
| Company Name | Cognizant |
| Job Role | Digital Workplace Practice (Service Desk) |
| Job Location | Across India |
| Eligible Batches | 2025 & 2026 |
| Qualification | Any 3-Year Undergraduate Degree |
| Experience | Freshers |
| Employment Type | Full-Time |
| Application Deadline | 14 July 2026, 08:30 PM |
Job Description
As a Service Desk Analyst in Cognizant’s Digital Workplace team, candidates will serve as the first point of contact for global clients experiencing IT-related issues. The role involves troubleshooting technical problems, resolving incidents, and ensuring smooth operation of enterprise IT systems.
Selected candidates will work with modern ticketing systems, provide support for hardware and software issues, and collaborate with internal technical teams to resolve complex problems within defined service level agreements (SLAs).
The position requires excellent communication skills, analytical thinking, and a customer-focused approach.
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Key Responsibilities
- Serve as the primary contact for international customers facing technical issues.
- Log, categorize, prioritize, and resolve IT support tickets.
- Troubleshoot hardware, software, networking, and operating system-related issues.
- Provide support for enterprise applications and communication tools.
- Escalate unresolved incidents to higher-level technical teams.
- Collaborate with internal IT departments for issue resolution.
- Create and maintain technical documentation and knowledge base articles.
- Ensure compliance with service level agreements (SLAs).
- Deliver excellent customer service and technical support.
- Work in rotational shifts, including night shifts when required.
Eligibility Criteria
Educational Qualification
Candidates must meet the following educational requirements:
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