If you are looking for your first job or have 0–11 months of experience in Customer Service or International Voice Support, Cognizant has a fantastic opportunity for you. The company is organizing a walk-in interview drive for the position of PE – Customer Service (International Voice Support).
This recruitment drive will be held on August 1, 2026, in both Kolkata and Indore. If you possess good communication skills and wish to build a career in the International Voice Process, this could be an excellent opportunity for you.
Cognizant Walk-in Drive 2026 – Job Details
| Job Details | Information |
|---|---|
| Company Name | Cognizant |
| Job Role | PE – Customer Service (International Voice Support) |
| Experience | 0–11 Months |
| Qualification | Graduate / Undergraduate |
| Job Location | Kolkata & Indore |
| Work Model | Hybrid |
| Job Type | Full-Time |
| Walk-in Date | 1 August 2026 |
| Walk-in Time | 10:00 AM – 12:00 PM |
| Job ID | 00069299703 |
| Salary | Not Disclosed |
| Apply Mode | Walk-in |
About Cognizant
Cognizant is one of the world’s leading IT and professional services companies. The company provides services such as technology, business processes, digital transformation, and customer support to clients across various countries. Cognizant offers its employees a superior learning environment, career growth opportunities, and the chance to work on international projects.
Job Role Overview
As a PE – Customer Service (International Voice Support) professional, your responsibility will be to assist international customers via phone, email, and chat. You will need to understand and resolve customer issues, accurately record information, and escalate cases to the relevant team when necessary.
This role is suitable for candidates looking to start a career in customer service, BPO, or international voice processes.
Roles and Responsibilities
Selected candidates will be required to perform the following tasks:
- Assist customers via phone, email, and chat.
- Respond to customer queries in a timely and courteous manner.
- Strive to ensure First Contact Resolution.
- Accurately record every customer interaction in the system.
- Escalate complex cases to the relevant support team.
- Work in rotational shifts.
- Adhere to the company’s customer service guidelines.
- Provide an excellent service experience to customers.
Eligibility Criteria
Candidates must meet the following criteria for this recruitment:
- Graduates or undergraduates may apply.
- Candidates with 0–11 months of experience are eligible.
- Freshers with good English communication skills may also apply.
- Excellent verbal and written English communication skills.
- Willingness to work in rotational and night shifts.
- Basic computer knowledge.
- General knowledge of email and chat support tools.
Required Skills
The following skills will be beneficial for this role:
- Excellent English communication
- Customer service skills
- Active listening
- Problem-solving
- Email & chat handling
- Basic computer skills
- MS Office knowledge
- Teamwork
- Time management
- Customer complaint handling
- Positive attitude
- Adaptability
Walk-in Interview Venues
Candidates may visit any one of the venues for the walk-in interview based on their convenience.
Kolkata Venue
Unitech Candor
C1, 5th Floor Cafeteria
Newtown Action Area 1
Kolkata, West Bengal – 700135
Indore Venue
Brilliant Titanium
3rd Floor
Plot No. 9, Scheme No. 78 Part II
Vijay Nagar
Indore, Madhya Pradesh – 452010
Walk-in Schedule
Date: 1 August 2026
Time: 10:00 AM – 12:00 PM
Job ID: 00069299703
Please carry your printed resume and a valid photo ID to the interview, and make sure to mention the Job ID at the registration desk.
Selection Process
Cognizant’s selection process typically includes the following stages:
- Walk-in Registration
- Resume Screening
- Voice & Accent Assessment
- Technical / Customer Service Interview
- HR Interview
- Final Selection
Documents Required
Please carry the following documents to the walk-in interview:
- Updated printed resume
- Passport-size photograph
- Aadhaar Card / PAN Card / Passport
- Class 10 and 12 marksheets
- Graduation marksheet / degree
- Experience letter (if applicable)
- Relieving letter (if applicable)
How to Prepare for the Interview?
If you are attending this walk-in drive, ensure you prepare for the following topics:
- Fluent English speaking practice
- Self-introduction
- Customer service scenarios
- Complaint handling techniques
- Voice process basics
- Email etiquette
- Chat support basics
- Problem-solving skills
- Basic computer knowledge
Salary
The company has not disclosed the official salary for this position. Selected candidates will be offered an industry-standard salary package and other company benefits.
Why Join Cognizant?
Key benefits of working at Cognizant:
- Start your career with a prestigious global IT company
- Excellent opportunities for freshers
- Hybrid work environment
- International customer support experience
- Career growth opportunities
- Professional training
- Friendly work culture
- Skill development and learning programs
How to Apply?
No online registration is required for this recruitment drive. Arrive at your nearest walk-in venue with all the required documents on the scheduled date and time.
If you wish to view the latest information prior to the recruitment drive, you can search for Job ID 00069299703 on Cognizant’s official careers portal.
Apply Online: https://careers.cognizant.com/india-en/jobs/00069299703/pe-customer-service-pr
Important Details
- The walk-in interview will be held on August 1, 2026.
- The timing is from 10:00 AM to 12:00 PM.
- Freshers and candidates with 0–11 months of experience are eligible to apply.
- Both graduates and undergraduates are eligible.
- Carry a printed resume and a valid photo ID for the interview.
- Make sure to mention Job ID 00069299703 at the registration desk.
- Cognizant does not charge any fees at any stage of the recruitment process. Please beware of recruitment fraud or fake offer letters.