If you’re a fresher looking to start your career in the IT sector, HCLTech has a great recruitment opportunity for you. HCLTech is inviting applications from freshers for the L1 Support (Service Desk) / Service Desk Analyst position. The best part about this recruitment is that candidates with any non-technical degree can apply.
But keep in mind that candidates with B.Tech, BCA, MCA, and M.Tech degrees are not eligible.
Let’s learn the full details of this recruitment in simple terms.
HCLTech Recruitment 2026 Details
| Job Attribute | Details |
|---|---|
| Company Name | HCLTech (HCL Technologies) |
| Job Role | L1 Support (Service Desk) / Service Desk Analyst |
| Job Category | IT Jobs / Support Services |
| Qualification | Any Degree (B.Tech, BCA, MCA, M.Tech are NOT eligible) |
| Experience Required | Freshers |
| Salary / CTC | Best in Industry |
| Job Location | Nagpur / Bengaluru, India |
| Shift Pattern | 24×7 Rotational Shifts (2 Rotational Offs) |
| Last Date to Apply | ASAP |
Who can apply?
- The following candidates are eligible for this position:
- Freshers with any non-technical Bachelor’s or Master’s degree
- Must have good communication skills
- Must be able to speak and write emails in English
- Must be willing to work 24×7 rotational shifts
Important Note
You cannot apply for this recruitment if you have any of the following degrees:
- B.Tech
- BCA
- MCA
- M.Tech
Experience: Freshers Eligible
Salary: The company will offer the best-in-industry salary. The package will be offered based on the interview and selection process.
Shift Details
- 24×7 Rotational Shifts
- 2 Rotational Off Weeks
What will you need to do in this job?
If selected, you’ll work on the Service Desk team, where your main responsibilities will include:
- Handling customer technical issues via phone, email, and the ticketing system.
- Troubleshooting basic technical issues.
- Creating and updating tickets in ticketing tools like ServiceNow.
- Providing customers with the status of issues in a timely manner.
- Escalating issues to the L2 or L3 team if they are serious.
- Maintaining customer satisfaction (CSAT).
What will you need to do in this job?
If selected, you’ll work on the Service Desk team, where your main responsibilities will include:
- Handling customer technical issues via phone, email, and the ticketing system.
- Troubleshooting basic technical issues.
- Creating and updating tickets in ticketing tools like ServiceNow.
- Providing customers with the status of issues in a timely manner.
- Escalating issues to the L2 or L3 team if they are serious.
- Maintaining customer satisfaction (CSAT).
What skills is the company looking for?
- Good English communication
- Basic computer knowledge
- Basic understanding of IT support
- Email handling
- Customer support skills
- Problem-solving ability
- Ability to work in a team
How to Apply?
If you are eligible for this position, email your updated resume directly to the HCLTech Recruitment Team.
Official Recruitment Email ID: urmika.shahmehta@hcltech.com
When sending an email, please include the job role name in the subject line, such as:
Application for L1 Support (Service Desk)
Important Points
- Only eligible candidates should apply.
- Resumes must be updated.
- Emails must be sent professionally.
- Apply as soon as possible as recruitment is being conducted on an ASAP basis.
Conclusion
If you’re a fresher looking to start a career in the IT industry, this HCLTech recruitment could be a great opportunity for you. No coding experience is required, but communication skills and an understanding of customer support can increase your chances of selection. If your qualifications meet the eligibility criteria, send your resume without delay.
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