CGI Off Campus Drive 2026 is now accepting applications for the position of Service Desk Analyst (Associate Systems Engineer) in Chennai and Bangalore. This opportunity is ideal for fresh graduates looking to begin their careers in IT infrastructure support, technical troubleshooting, and service desk operations. CGI is also encouraging applications from Persons with Disabilities (PwD) as part of its inclusive hiring initiative.
Candidates from the 2024, 2025, and 2026 batches with relevant educational backgrounds can apply for this exciting entry-level role.
CGI Off Campus Drive 2026 – Overview
| Particulars | Details |
|---|---|
| Company | CGI |
| Job Role | Service Desk Analyst (Associate Systems Engineer) |
| Job Location | Chennai / Bangalore |
| Qualification | Any Graduate / B.E / B.Tech / BCA |
| Batch Eligible | 2024, 2025, 2026 |
| Experience | Freshers |
| Salary | Competitive |
| Job Type | Full-Time |
| Apply Mode | Online |
| Last Date | Apply As Soon As Possible |
About CGI
CGI is one of the world’s largest independent IT and business consulting services companies. Founded in 1976, CGI delivers end-to-end IT and business process services to clients across industries worldwide. The company is known for its innovation-driven culture, employee development programs, and commitment to creating an inclusive workplace.
CGI provides employees with opportunities to work on global projects, learn emerging technologies, and build long-term careers in the technology and consulting industry.
Job Role: Service Desk Analyst (Associate Systems Engineer)
As a Service Desk Analyst, you will serve as the first point of contact for technical support requests and incidents. The role involves providing Level-1 support, troubleshooting issues, managing incidents, and ensuring timely resolution of customer concerns.
This position is well-suited for candidates who have strong analytical skills, enjoy solving technical problems, and want to develop expertise in IT support and infrastructure services.
Key Responsibilities
Provide L1 Technical Support
- Deliver first-level technical support to users and clients.
- Handle incidents and service requests efficiently.
- Ensure adherence to defined service-level agreements (SLAs).
Troubleshoot Technical Issues
- Diagnose and resolve hardware, software, and network-related issues.
- Perform basic troubleshooting across Windows and Linux environments.
- Identify recurring issues and escalate when necessary.
Incident Management
- Log, track, monitor, and resolve incidents using service management tools.
- Maintain accurate records of support activities.
- Follow established incident management procedures.
Customer Communication
- Interact with end users through phone calls, emails, and ticketing systems.
- Communicate technical solutions clearly and professionally.
- Ensure high levels of customer satisfaction.
Team Collaboration
- Collaborate with support teams and stakeholders.
- Share technical knowledge and best practices.
- Contribute to process improvements and operational excellence.
Flexible Work Support
- Be willing to work according to client time zones and business requirements.
- Support global customers and teams as needed.
Eligibility Criteria
Candidates must meet the following requirements:
Educational Qualification
- Any Graduate
- B.E / B.Tech
- BCA
- Related technical disciplines
Batch Eligibility
- 2024 Graduates
- 2025 Graduates
- 2026 Graduates
Experience
- Freshers are eligible to apply.
- No prior work experience is required.
Required Skills
Technical Skills
- Basic understanding of computer networking concepts.
- Knowledge of operating systems such as Windows and Linux.
- Familiarity with virtualization technologies.
- Understanding of IT infrastructure fundamentals.
- Basic troubleshooting skills.
Soft Skills
- Strong communication skills.
- Problem-solving mindset.
- Ability to work effectively in teams.
- Customer-focused approach.
- Willingness to learn and adapt to new technologies.
Selection Process
The recruitment process generally consists of the following stages:
Online Assessment
- Aptitude questions
- Logical reasoning
- Networking fundamentals
- Basic IT concepts
Technical Interview
- Operating systems concepts
- Networking basics
- Troubleshooting scenarios
- Service desk fundamentals
HR Interview
- Communication assessment
- Career goals discussion
- Teamwork and adaptability evaluation
- Work flexibility assessment
Salary and Benefits
CGI offers a competitive compensation package along with various employee benefits, including:
- Industry-standard salary package
- Structured onboarding and training programs
- Learning and certification opportunities
- Mentorship and career development support
- Inclusive and diverse work environment
- Exposure to global clients and projects
- Long-term growth opportunities within the organization
Why Join CGI?
- Opportunity to work with a globally recognized IT consulting company.
- Excellent learning environment for fresh graduates.
- Exposure to enterprise-level IT support operations.
- Inclusive workplace supporting diversity and equal opportunity.
- Strong career progression and professional development programs.
How to Apply for CGI Off Campus Drive 2026?
Interested candidates can follow these steps:
- Click on the Apply Now link below.
- Visit the official CGI careers portal.
- Create an account or log in to your existing profile.
- Complete the online application form.
- Upload your latest resume in PDF format.
- Review all details carefully.
- Submit your application before positions are filled.
Important Details
Position ID: J0626-0315
Application Mode: Online
Apply Now: https://cgi.njoyn.com/corp/xweb/xweb.asp?CLID=21001&page=jobdetails&JobID=J0626-0315&lang=1
Final Words
The CGI Off Campus Drive 2026 presents an excellent opportunity for fresh graduates looking to build a career in IT support and infrastructure services. With comprehensive training, global exposure, and strong career growth prospects, the Service Desk Analyst role can be an ideal starting point for candidates interested in enterprise IT operations. Eligible candidates are encouraged to apply as soon as possible and begin their professional journey with CGI.