Wipro is hiring fresh graduates for the position of Associate (Service Desk Analyst) in Hyderabad. This is an excellent opportunity for candidates looking to start their career in the IT support and customer service domain. Wipro is one of India’s leading information technology companies, offering business consulting, technology services, and outsourcing solutions across the globe.
Freshers who are passionate about customer support, problem-solving, and technical assistance can apply for this opportunity.
Job Overview
Company Name: Wipro
Job Role: Associate (Service Desk Analyst)
Job Location: Hyderabad
Experience Required: Freshers
Qualification: Any Graduate
Batch Eligible: Not Mentioned
Job Type: Full-Time
Last Date to Apply: Apply ASAP
Job Description
As an Associate (Service Desk Analyst), you will be responsible for providing technical support and assistance to clients through phone calls and emails. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach.
Key Responsibilities
- Handle incoming help requests from clients through phone calls and emails professionally.
- Record and document customer issues, requests, and resolutions accurately.
- Update availability status in the RAVE system to maintain process productivity.
- Track, monitor, and document all customer queries and troubleshooting activities.
- Follow standard operating procedures to resolve customer issues effectively.
- Ensure all client queries are resolved within the agreed Service Level Agreements (SLAs).
- Access and maintain internal knowledge bases and support resources.
- Learn product features and technical details to improve customer support.
- Analyze call logs and identify recurring issues for process improvement.
- Maintain self-help guides and support documentation for customers.
Eligibility Criteria
Candidates should meet the following requirements:
- Bachelor’s Degree in any discipline.
- Freshers are eligible to apply.
- Good verbal and written communication skills.
- Basic knowledge of computers and customer support processes.
- Ability to troubleshoot issues and provide step-by-step guidance.
- Strong problem-solving and analytical skills.
- Willingness to work in rotational shifts if required.
Roles and Responsibilities
- Provide product support and technical assistance to customers.
- Diagnose customer issues and guide users through appropriate solutions.
- Assist users in navigating product features and menus.
- Resolve client concerns in a courteous and professional manner.
- Maintain accurate records of customer interactions.
- Process incoming calls and emails using designated tracking tools.
- Follow company guidelines and support procedures consistently.
Skills Required
- Communication Skills
- Customer Service Skills
- Problem Solving
- Technical Troubleshooting
- Documentation Skills
- Time Management
- Team Collaboration
Why Join Wipro?
- Opportunity to work with one of India’s leading IT companies.
- Excellent learning and career growth opportunities.
- Professional work environment.
- Competitive salary and employee benefits.
- Exposure to global clients and projects.
- Training and skill development programs.
Important Note
Before applying, candidates are advised to read all job requirements carefully. If your profile gets shortlisted, all further communication regarding assessments, interviews, and selection processes will be sent to your registered email address. Regularly check your inbox and spam folder for updates.
How to Apply for Wipro Recruitment 2026?
Interested and eligible candidates can apply online through the official Wipro careers portal using the link below.
Apply Here: https://careers.wipro.com/job/Associate/176269-en_US
Apply as soon as possible, as applications may close once the required number of candidates have been shortlisted.
Frequently Asked Questions (FAQs)
Q1. Who can apply for Wipro Associate Recruitment 2026?
Any graduate candidate meeting the eligibility criteria can apply.
Q2. Is this opportunity open for freshers?
Yes, freshers are eligible to apply.
Q3. What is the job location?
The selected candidates will be based in Hyderabad.
Q4. What is the role offered by Wipro?
The role offered is Associate (Service Desk Analyst).
Q5. What is the last date to apply?
Candidates are advised to apply as soon as possible.