Wipro has announced a new hiring opportunity for the position of Production Agent L1 in Hyderabad. This is an excellent opportunity for fresh graduates looking to start their careers in technical support, customer service, and IT operations. Candidates with strong communication skills and problem-solving abilities are encouraged to apply.
As a Production Agent L1, you will be responsible for providing technical support, resolving client issues, documenting incidents, and ensuring that service level agreements (SLAs) are met. The role offers valuable exposure to customer interaction, troubleshooting, and process-driven operations within one of India’s leading technology companies.
Wipro Recruitment 2026 – Overview
| Particulars | Details |
|---|---|
| Company | Wipro Limited |
| Job Role | Production Agent L1 |
| Job Location | Hyderabad, Telangana |
| Qualification | Any Graduate |
| Experience | Freshers / Entry Level |
| Employment Type | Full-Time |
| Salary | Competitive Salary Package |
| Category | IT Support / Technical Support |
About Wipro
Wipro Limited is a global technology services and consulting company that helps organizations accelerate their digital transformation journeys. With operations across more than 65 countries and a workforce of over 230,000 employees and business partners, Wipro delivers innovative solutions in consulting, engineering, cloud computing, cybersecurity, data analytics, and business operations.
The company is recognized worldwide for its customer-centric approach, technological expertise, and commitment to innovation.
Job Description
The Production Agent L1 role focuses on providing effective technical support to clients and ensuring quick resolution of issues. Employees are expected to troubleshoot technical problems, assist customers through phone and email support, and maintain accurate records of all incidents and solutions.
The role requires candidates who can work efficiently in a process-oriented environment while maintaining high service quality standards.
Key Responsibilities
- Provide technical support and assistance to clients.
- Resolve customer issues within defined Service Level Agreements (SLAs).
- Handle incoming support requests via phone and email.
- Record, document, and track customer issues accurately.
- Diagnose technical problems and guide users through solutions.
- Escalate unresolved issues to the appropriate support teams.
- Maintain knowledge repositories and self-help documentation.
- Ensure high levels of customer satisfaction and service quality.
- Follow operational procedures and quality standards consistently.
- Collaborate with team members to improve support processes.
Eligibility Criteria
Candidates must meet the following requirements:
- Any Graduate can apply.
- Freshers are eligible.
- Strong verbal and written communication skills.
- Good analytical and problem-solving abilities.
- Ability to work in a process-driven environment.
- Customer-focused attitude and professional behavior.
- Willingness to learn new technologies and processes.
Required Skills
Candidates should possess the following skills:
- Technical Support
- Customer Service
- Troubleshooting
- Incident Management
- Documentation Skills
- SLA Management
- Problem Solving
- Communication Skills
- Email and Phone Support
- Geographic Information Systems (Maps) – Mandatory
Preferred Qualifications
- Basic understanding of technical support processes.
- Familiarity with ticketing and incident management systems.
- Ability to multitask and manage priorities effectively.
- Strong attention to detail.
- Teamwork and collaboration skills.
Selection Process
The recruitment process may include the following stages:
1. Application Screening
Recruiters review submitted applications and resumes.
2. Assessment Round
Candidates may be evaluated on communication skills, aptitude, and problem-solving capabilities.
3. Technical/Operations Interview
Assessment of technical support knowledge, troubleshooting skills, and customer-handling abilities.
4. HR Interview
Discussion regarding role expectations, salary, work environment, and joining details.
5. Final Selection
Selected candidates receive an offer letter and onboarding information.
Salary and Benefits
Wipro offers a competitive salary package along with several employee benefits, including:
- Professional training programs
- Career growth opportunities
- Employee wellness initiatives
- Learning and development resources
- Exposure to global projects
- Supportive work environment
- Performance-based growth opportunities
The exact salary package will be discussed during the recruitment process.
Why Join Wipro?
Working at Wipro provides candidates with:
- Opportunity to work with a globally recognized technology company.
- Exposure to real-world customer support operations.
- Continuous learning and skill development.
- Structured career progression.
- Diverse and inclusive workplace culture.
- Access to advanced technologies and industry best practices.
How to Apply for Wipro Production Agent L1 Recruitment 2026
Interested and eligible candidates can apply online through the official Wipro Careers portal.
Before applying, ensure that:
- Your resume is updated with current educational and skill details.
- Contact information is accurate.
- Relevant certifications and projects are included.
Candidates are advised to apply as early as possible since applications may close once positions are filled.
Apply Link
https://careers.wipro.com/job/Hyderabad-PRODUCTION-AGENT-L1-IND-500032/181998-en_US
Conclusion
The Wipro Production Agent L1 Recruitment 2026 offers an excellent opportunity for fresh graduates to begin their careers in technical support and customer service. With comprehensive training, career development opportunities, and exposure to global business operations, this role can serve as a strong foundation for long-term growth in the IT industry. Interested candidates should submit their applications as soon as possible.